Comments, Suggestions And Complaints

We always try to provide the best service possible, but there may be times when you feel this has not happened. Our in-house complaints procedure is designed to deal with this situation. It does not deal with matters of legal liability or compensation and does not affect your right to complain to our higher authority, NHS North Lincolnshire. If you wish to make a complaint please telephone or write to the practice manager or the assistant practice manager. Details will be taken, between the hours of 9.00am and 4.30pm Monday to Friday, investigated and discussed with the complainant. If you are making a complaint on behalf of another person their written consent would be necessary before any information could be discussed. Suggestions and comments about our services can also be made to the Cambridge Avenue Patient Participation Group, using the suggestion box available in the waiting room. Details of the Patient Participation Group can be found on the notice board in the waiting room.